Reference

Legal terms built around your account

When you open an account with xo363, you enter a clear legal agreement.

Account SecurityData ProtectionPayment TermsSupport Access

Where our legal terms apply

xo363 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

xo363 operates where local law permits. Your account access and the terms covering deposits, withdrawals, and gameplay depend on local law in your region. We process payments through DANA, OVO, GoPay and QRIS according to Indonesian banking standards and international compliance rules. When you open an

1
account, you confirm you meet the legal requirements to hold an account in your location. We do not accept accounts from restricted territories. Your account terms include limits on how long we keep your data after you close the account, how you can request access to
2
your information, and the steps we take to verify withdrawal requests before funds leave your wallet.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal questions

Our support team handles account, payment and legal inquiries across multiple channels.

HOW WE HANDLE YOUR TRUST

Data, security and your account control

xo363 keeps your account and payment data encrypted end-to-end. We store transaction history for the period required by banking regulations, then securely delete it according to your local law.

Data Encryption

All deposit, withdrawal and account data travels over secure SSL connections. Your payment method details are tokenised so we never store raw card or wallet numbers on our servers.

Retention Policies

We keep transaction records for the period mandated by Indonesian banking law and regional payment standards. Personal data is deleted 12 months after account closure unless law requires longer retention.

Withdrawal Verification

Before any withdrawal reaches your DANA, OVO, GoPay or QRIS account, we verify the withdrawal request matches your stored payment method and account status. Large withdrawals may require additional identity confirmation.

Session Security

Your login session expires after 30 minutes of inactivity. Two-factor verification is available in Settings to add an extra layer to your account. We recommend enabling it if you use xo363 on shared devices.

Data Access Requests

You can request a copy of all personal data we hold about you by submitting a form through our in-app contact menu or emailing support. We provide it in a portable format within 15 business days.

Account Correction

If any of your account details — name, email, payment method — are incorrect or outdated, contact support to update them. Corrected information is reflected in your next statement and all future transactions.

What players ask about our legal terms

When you close your account, we keep transaction and account records for 12 months to meet banking regulations, then delete them securely. You can request a full data export before closure. After deletion, we retain only anonymised statistics that cannot identify you personally.

Yes. Go to Settings > Legal Support and submit a data access request. We send your full transaction history, account statements and personal data in portable format within 15 business days. Include your account ID so we match it to the right records.

Deposits and withdrawals are encrypted and processed through licensed Indonesian payment gateways. Your wallet details are tokenised — we never store raw payment information. Withdrawals verify your account status and identity before funds leave our system.

We may restrict or close your account if activity violates our terms or local law. You receive notification of the reason. If you believe the restriction is an error, email support with your account ID and explanation. We review and respond within 5 business days.

Yes. Go to Settings > Payment Methods or Account Details. You can add new DANA, OVO, GoPay or QRIS wallets, update your email or phone, and change your password. Changes take effect immediately for new transactions.

Account access depends on local law. If you travel outside Indonesia, your account remains accessible from supported regions. If you access from a restricted territory, your account may be locked. Contact support immediately if this happens.

Most withdrawals clear within 1–3 minutes after verification completes. QRIS transfers may take up to 5 minutes during peak hours. If your withdrawal does not appear within 10 minutes, contact support with your transaction ID so we can trace it.

Legal terms built around your account

How to contact us about legal questions

Data, security and your account control

Data Encryption

Retention Policies

Withdrawal Verification

Session Security

Data Access Requests

Account Correction

What players ask about our legal terms

01 What happens to my account data if I stop playing?

02 Can I request a copy of my transaction history?

03 How are my DANA, OVO, GoPay and QRIS payments protected?

04 What if my account is restricted or closed?

05 Can I update my payment method or personal details?

06 What is your policy on account access from outside Indonesia?

07 How long does it take to see my withdrawal in my DANA, OVO, GoPay or QRIS wallet?

Related Pages